Frequently Asked Questions

Everything you need to know about your Khanum's experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for luxury pieces?

We accept returns on all unworn items with original tags attached within 14 days of delivery. Please note that bespoke or altered garments are final sale.

How can I ensure I select the correct size?

Each product page features a detailed size guide. As our designs are often tailored, we recommend measuring yourself and comparing it to our chart or contacting our stylists for personalized advice.

Do you offer international shipping?

Yes, Khanum's ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through Klarna and Clearpay.

How do I care for my embellished garments?

Due to the delicate nature of our hand-embellished pieces, we strictly recommend professional dry cleaning only to maintain the integrity of the fabric and beadwork.